By committing itself to Total Quality and ISO 9001 processes since 1989 and by taking part in the French Quality Awards, Francolor has evolved a corporate philosophy of its own. It rests on our conviction that the work of each and every individual is of the utmost importance, be he or she a member of the company, or someone working in some public service, a customer, a supplier or a shareholder.

Our strategy

In its bid to establish the specific needs and profile of each of its customers, Francolor Pigments has followed a policy of progress based on the entrepreneurial spirit and Strategic listening. This has resulted in the best possible synergy between :

- customers
- shareholders
- personnel
- the public.

Our aim

Where there's a will, there's a motto

A team of men and women whose sole mission is to keep their customers happy

"Your partner for progress"

efficiency,well-being, anticipation, empowerment


Our Quality Policy

Strategic listening means :

- a closer relationship with each customer and working to develop partnerships ;
- the personal involvement all our employees in responding to customers needs and aiming for total customer satisfaction
- keeping a constant eye on quality, not only in terms of products and services but also in terms of safety and environment.


Our principles

Francolor Pigments belongs to the TOYO INK Group and thereby adheres to the following principles :

Corporate Philosophy : People-orientated management

Company Policy : our aim is to become a company creating new values for world culture :
- contributing to the well-being and the culture of mankind in the world
- creating new values for future generations
- providing superior technology and quality products

Principles that underpin our action :
- using our knowledge and imaginationto serve customer satisfaction
- taking our employee's aspirations into consideration
- acting as responsible citizens, both of our country and the World

Our quality management system is based on methods, rules and regulations as required to master the main processes and good working order of our business activities.

Internal audits are organised and planned by the Quality Assurance Manager throughout the year.

Thanks to the ISO 9001 and ISO 14001 standards, each task is amastered and clearly defined process.

Strategically, quality ensures better competitiveness since the optimisation of expertise enables us to maintain our competitive position.

Economically, quality means that financial resources are put to better use, while technical resources are better managed, since costs are controlled.

From the staff's point of view : quality increases employee motivation through empowerment.

The French Quality Award and our participation in the European Quality award (E.F.Q.M) are the rewards we have reaped for our success.

Our references

Francolor Pigments :

- has been certified ISO 9002 since 1989.
- is the 1997 Picardy Quality Award laureate
- is the 1998 French Quality Award laureate
- participated in the European Quality Award in 1999
- obtained the Toyo Ink Presidents Award in 1999
- obtained the Citizen Company Award in 1999
- is certified ISO 9001 year 2000 in July 2001 www.afaq.com
-obtained the Toyo Ink President Award in 2002-